Join Our Growing Team

Be part of Ethiopia's fastest-growing BPO operation. We're looking for talented, ambitious people to grow with us.

Customer Service Agent

Location: Addis Ababa, Ethiopia

Type: Full-time

Salary: Competitive (Above market rate)

Schedule: Must be available for days, nights, and weekends

About the Role

We're seeking motivated customer service agents to support our international clients across Europe and North America. You'll handle inbound calls, emails, and chat support while representing world-class brands. Comprehensive training provided on all client products and systems.

Required Qualifications

  • ✓ English Proficiency Required - Fluent written and spoken English (will be tested during interview)
  • ✓ Computer Skills a Must - Comfortable using computers, typing, email, and learning new software
  • ✓ Previous Customer Service Experience - Prior experience in customer-facing roles preferred
  • ✓ Availability Required - Must be able to work days, nights, and weekends based on client needs

What We're Looking For

  • Strong communication and problem-solving skills
  • Professional attitude and reliability
  • Ability to learn quickly and adapt to different clients
  • Team player with positive energy
  • Commitment to delivering excellent customer service

What We Offer

  • Competitive salary above market rates
  • Comprehensive 3-week training program
  • Work with international brands and clients
  • Modern office environment
  • Career growth opportunities
  • Performance bonuses
Apply Now →

Team Lead / Quality Assurance Manager

Location: Addis Ababa, Ethiopia

Type: Full-time

Salary: Competitive (Management level)

Schedule: Flexible, based on team needs

About the Role

We're looking for experienced team leaders to manage agent performance, conduct quality monitoring, and drive continuous improvement across our operations. You'll be responsible for coaching agents, maintaining quality standards, and ensuring client satisfaction.

Required Qualifications

  • ✓ 4+ Years BPO/Call Center Experience - Minimum 4 years in BPO or call center operations
  • ✓ Management Experience Required - Proven experience managing teams and driving performance
  • ✓ English Proficiency - Excellent written and verbal communication in English
  • ✓ Quality Assurance Knowledge - Understanding of QA processes and performance metrics

Responsibilities

  • Lead and coach team of 10-20 customer service agents
  • Conduct real-time call monitoring and quality evaluations
  • Provide regular feedback and one-on-one coaching sessions
  • Track KPIs and implement performance improvement plans
  • Ensure adherence to client SLAs and quality standards
  • Identify training needs and conduct ongoing training
  • Report on team performance to management

What We Offer

  • Competitive management-level salary
  • Leadership development opportunities
  • Work with international clients and standards
  • Modern office and tools
  • Performance incentives
  • Career advancement path
Apply Now →

Why Join Adrash Analytica?

💰 Competitive Pay

We pay above market rates to attract and retain the best talent.

📚 Training & Development

Comprehensive onboarding and ongoing professional development.

🌍 International Exposure

Work with clients from Europe, North America, and beyond.

📈 Career Growth

Clear advancement paths from agent to team lead to management.

🏢 Modern Workplace

Professional office environment with latest technology.

🤝 Supportive Culture

Collaborative team environment focused on success.

Application Process

Here's what to expect when you apply

1️⃣

Submit Application

Fill out the contact form with your details and CV

2️⃣

Initial Screening

Phone interview to assess fit and availability

3️⃣

Skills Assessment

English test, computer skills, and role play

4️⃣

Final Interview

Meet with management and get offer

Apply Now →