See how we've helped companies reduce costs, improve quality, and scale their operations.
A growing UK-based online fashion retailer was spending £45,000/month on in-house customer support (15 agents). High turnover and recruiting costs were eating into margins, and they struggled to scale during peak shopping seasons.
We started with a 2-week pilot handling overflow tickets. After seeing 92% CSAT scores and <2hr response times, they transitioned their entire support operation to our Ethiopian team. We trained 18 agents on their products, policies, and brand voice over 3 weeks.
A Berlin-based SaaS company offering project management software was growing 40% YoY but couldn't hire support fast enough. Their 5-person team was overwhelmed, leading to 12+ hour response times and declining user satisfaction.
We provided Tier 1 technical support, handling account setup, basic troubleshooting, and feature guidance. Complex issues were escalated to their in-house team. We integrated directly with their Zendesk and Slack workflows.
Whether you're looking to cut costs, scale operations, or improve customer satisfaction — we've helped companies like yours achieve all three. Start with a free 2-week pilot and see the difference for yourself.
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